CMTBC has posted information for RMTs about what to do if contacted by a private insurance company with a request for a patient’s personal information.
From time to time, insurance companies that provide patient benefits may contact RMTs to request personal information about patients, such as a patient record or a list of treatment dates. Generally, the Personal Information Protection Act (PIPA) only allows RMTs to disclose patients’ personal information with patient consent. However, in limited and specified circumstances, patient information can be disclosed without consent.
Based on PIPA and the CMTBC Code of Ethics, the College has compiled general guidelines for RMTs to follow when in this situation. Read the information on dealing with requests by insurance companies for disclosure of patient information on the Record-keeping page.